Sony PlayStation Network: Still Down on Day Four, Fix by Tuesday?


Still down? I was wondering why my PSP wasnt logging in for the past week.



Update 4/26/11

A concerning updating coming out of Sony today regarding their PlayStation Network with two spokesmen confirming the company does not yet know whether users’ personal details – including credit card numbers – were stolen as part of the ‘external intrusion’ that has caused the network to be done for nearly a week so far.

In a statement provided to PC World by Sony Computer Entertainment’s Satoshi Fukuoka, the spokesman said Sony was conducting a thorough investigation while his American counterpart added that the company was still looking into whether financial details had been compromised. He also went on to say that there was no current timescale for when the PlayStation Network would return.

The recent events come nearly a week since Sony took both PSN and Qriocity offline due to the incident, with users still unable to play games online or purchase content. While it’s clear Sony will want the matter rectified as soon as possible, it is also becoming apparent they will keep their systems offline until they are confident it’s safe to bring everything back up.

When that will be though, is anybody’s guess.



Sony’s PlayStation Network has been down since Wednesday and stayed kaput throughout the weekend. Sony has admitted that the outage was due to their network being hacked but has not given any further details. But now, a source closely connected with Sony Computer Entertainment Europe (SCEE) reports that the attack is much deeper than admitted by Sony. The source claims that the PSN sustained a LOIC attack (which created a denial-of-service attack) that damaged the server. Plus, it received concentrated attacks on the servers holding account information and breached the Admin Dev accounts.


Consequently, “Sony then shut down the PSN and [is] currently in the process of restoring backups to new servers with new admin dev accounts.” The source further states that Japanese servers may be restored by tomorrow while servers in the U.S. and Europe may take another day. This information certainly supports what Sony has said about an external intrusion, but again it is not an official statement from Sony and there is no guarantee that PSN will indeed be back up within the next two days.

“Everyone deserves the right to know what’s been going on,” wrote the source in an email.

There are many theories going on about whether this was an organized attack by hacker group Anonymous, which has already denied their involvement although admitting that individual Anonymous members could have been involved without their knowledge. Other theories point to sabotage by rivals such as Xbox Live, building on Microsoft’s statement: “Of course it’s regretful that Sony is encountering issues at such a busy time, and Microsoft takes no joy in the problems gamers are having playing their favourite games online. That being said, we are expecting Microsoft’s robust online network to see an increase of traffic from those gamers who own both systems. Being able to play their games via the Xbox Live network could make all the difference for some gamers.”

If your gaming network is down and you know it, clap your hands. You should hear the furious sound of clapping emanating from Sony headquarters, as we’re now into day four of the PlayStation Network outage.

For those of you still scratching your heads as to why your console is throwing up error message “80710A06” whenever you try to connect up to play some online Mortal Kombat, Portal 2, or SOCOM: U.S. Navy SEALs–talk about a bad week for the network to go down–let’s recap.

The outage officially began on Wednesday with Sony itself noting, that evening, that, “We’re aware certain functions of PlayStation Network are down.” The note came straight from the mouth, er, keys of senior director of corporate communications and social media Patrick Seybold. And that was just the beginning.

Seybold jumped back onto the Sony PlayStation blog on Thursday with a bit of worse news: The network was still down, Sony was investigating, and it might be a day or two before gamers can jump online and frag their friends again. The online community reacted with a bit of frustration, but patience: It’s not like major online console services haven’t been down for inexplicable—and longer—periods of time before.

Friday rolled around and Seybold brought back the same news as before: Network’s still down. However, he did shed a bit of new light on the reasons behind the downtime. According to Seybold, Sony purposefully shut the network down to address an “external intrusion” that hit the PlayStation Network and the company’s Qriocity service.

Sony didn’t go into any additional details as to what that “external intrusion” might have been, but unverified reports suggest that a denial-of-service attack targeted the primary PlayStation Network server. As well, additional denial-of-service attacks allegedly went after PlayStation Network servers that house user account information and, according to the report from PlayStation Universe, administrator developer accounts were even breached at one point.

Initial suggestions pointed fingers at Anonymous–the hactivist group that previously targeted Sony with alleged denial-of-service attacks. Pundits thought that Anonymous had re-upped its retribution campaign against Sony for the company’s legal pursuit against alleged PS3 jailbreaker George Hotz.

According to a Saturday blog update from Seybold, Sony is taking this unexpected moment to rebuild its infrastructure even better than before–hence the continued delay.

“Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security,” Seybold wrote.

Sony officials have yet to issue an ETA for when the network might reappear. However, the source speaking to PlayStation Universe claims that Japanese servers should start reappearing on Monday, with U.S. and E.U. servers popping back up on Tuesday.

In other words, hang tight, PlayStation 3 fans: Everyone gets their turn on the wheel of downtime.




Sony PlayStation Network: Still Down on Day Four, Fix by Tuesday? | News & Opinion |

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